faq

Anyone can buy from our online shop, you only need to be a registered user.

By accessing the client area and selecting the “create account” option. After filling and sending the form, it is necessary to confirm the registration through the email that will be sent for that purpose.

In "my account" option select "forgot your password?”. And an e-mail will be sent to reset your password.

Yes, just log in, access the "personal area" and make the desired changes.

Yes, just send an email to lojaonline@ucp.pt requesting to delete your account.

· Select item and quantity (color, size or other features)

· Add it to the shopping cart.

· Continue to buy or confirm the order.

· Check if all selected articles are the ones you want.

·Enter data for delivery. Here you can specify a delivery address different from the one given in the registered user data.

· Complete the order by selecting the payment method.

· Once the process is complete, you receive an email with all the details regarding the order. The email address is the one associated with the registered user account.

Yes, at the end of the purchase, the user has the option to indicate the delivery address and the address to appear on the invoice. Both can be different from the address associated with the account.

At the address indicated for delivery at checkout. There is also the option to pick up the order at the UCP Papelaria facilities on any of the UCP campuses.

Throughout the country (Mainland Portugal and islands), countries of the European Union and other European countries.

If the delivery address is at UCP Papelaria in Lisbon or Sintra campus, the order has no shipping costs, regardless of the value.

If the delivery address is located in mainland Portugal and the value of the order is 20 euros or more, there is no additional shipping cost, i.e. the delivery is free.

For orders under 20 euros, the applicable costs are those of the the current price list of CTT partner of UCP's Online Store for deliveries.

For delivery addresses located outside Mainland Portugal, the CTT price list also applies.

All orders shipped by CTT respect the delivery deadlines stipulated by CTT.

Orders to be collected at Papelaria UCP, in Lisbon, are available on the first business day following the purchase. You will receive an SMS to pick up the order.

Yes. At the end of the purchase there is an option to “wrap as a gift”. This service has an additional cost of € 0.50.

Yes, under article 10 of Decree-Law no. 24/2014 of February 14, you have up to 14 days, running and counting from the receipt of the article (inclusive), to express your intention to return it using the specific form for this purpose in your Online Shop UCP personal area.

Receipt of the item under the same conditions as it was sold is decisive for acceptance of the return.

Yes. In the 15 working days following the purchase, it is possible to make an exchange request using the specific form .

Yes, as long as the return is made by the user who placed the order. Under article 10 of Decree-Law no. 24/2014 of February 14, you have up to 14 days, running and counting from the receipt of the article (inclusive), to express your intention to return it using the specific form for this purpose in your Online Shop UCP personal area. Receipt of the item under the same conditions as it was sold is decisive for acceptance of the return.

Access the Exchanges and Returns Policy for more information.

If the order received does not correspond to the purchase or arrives damaged, you must contact us immediately using the specific form or through the phone number +351217214026 or the email lojaonline@ucp.pt

If the order is not delivered on time, you should contact us immediately using the specific form or through the phone number +351217214026 or the email lojaonline@ucp.pt